FAQ
FAQ
If you have a question about your package, we have compiled a list of frequently asked questions here. We hope you find it useful! If not, please feel free to contact us.
1. How long will it take to receive my order?
The average delivery time for our packages is 8-12 working days. We are a company that cares about the environment and wants to do our part to make the world a better place. When we have reached our minimum order quantity, we ship all orders at once. We hope you understand and want to help us make a difference.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number that you can use to track your package online on our tracking page. Also check your junk mail folder as our emails can sometimes end up there. Please note that it may take a few working days for the Track & Trace system to become active.
3. 12 working days have passed and I still haven't received my package?
We are sorry that this has happened... Have you checked the Track & Trace code? It can happen that parcels are held up at customs. Please wait another 3 days. We apologise for the inconvenience, but in 99% of cases the parcel will still be delivered. Have you waited 5 working days plus another 3 days? Then contact us and we will find a solution together.
4. Can I cancel or change my order?
We understand that plans can change. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee any changes after your order has been processed.
5. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your order to arrange a refund or exchange.
6. What payment methods do you accept?
We accept all major credit cards and PayPal.
7. how can I contact customer service?
Our customer service can be reached by e-mail. You can reach us by e-mail at info@riley-sydney.com. You can also find our contact details on the "Contact" page on our website.
Most questions have already been answered here, so you don't need to contact us! If you cannot find the answer to your question, you can of course contact us at any time.
1. How long will it take to receive my order?
The average delivery time for our packages is 8-12 working days. We are a company that cares about the environment and wants to do our part to make the world a better place. When we have reached our minimum order quantity, we ship all orders at once. We hope you understand and want to help us make a difference.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number that you can use to track your package online on our tracking page. Also check your junk mail folder as our emails can sometimes end up there. Please note that it may take a few working days for the Track & Trace system to become active.
3. 12 working days have passed and I still haven't received my package?
We are sorry that this has happened... Have you checked the Track & Trace code? It can happen that parcels are held up at customs. Please wait another 3 days. We apologise for the inconvenience, but in 99% of cases the parcel will still be delivered. Have you waited 5 working days plus another 3 days? Then contact us and we will find a solution together.
4. Can I cancel or change my order?
We understand that plans can change. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee any changes after your order has been processed.
5. Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your order to arrange a refund or exchange.
6. What payment methods do you accept?
We accept all major credit cards and PayPal.
7. how can I contact customer service?
Our customer service can be reached by e-mail. You can reach us by e-mail at info@riley-sydney.com. You can also find our contact details on the "Contact" page on our website.
Most questions have already been answered here, so you don't need to contact us! If you cannot find the answer to your question, you can of course contact us at any time.
Didn't find your answer?
Our customer service will be happy to help you.